Refund & Return Policy

Last Updated: January 2026

1. Our Commitment to Quality

At Grace Blooms, we take pride in delivering the freshest, most beautiful flowers. We stand behind the quality of every arrangement we create and deliver.

2. Freshness Guarantee

All our flower arrangements come with a 7-day freshness guarantee from the date of delivery, provided the care instructions are followed. This guarantee covers:

• Fresh, quality blooms at time of delivery
• Proper hydration and conditioning
• Arrangement integrity and design quality

3. Free Replacement Policy

If you're not completely satisfied with your flowers due to quality issues, we'll replace them free of charge. Replacement is available for:

• Flowers that arrive wilted or damaged
• Arrangements that don't match the ordered description
• Significant deviations from the expected design
• Delivery errors (wrong recipient/location)

4. Refund Eligibility

Full refunds are provided in the following circumstances:

• Non-Delivery: If we fail to deliver your order on the specified date
• Cancelled Before Preparation: Orders cancelled before arrangement preparation begins
• Severe Quality Issues: When replacement is not feasible or acceptable
• Duplicate Charges: Accidental duplicate billing

5. Non-Refundable Situations

Due to the perishable nature of flowers, we cannot offer refunds or replacements for:

• Natural variations in flower size, color, or bloom state
• Shortened vase life due to environmental factors (extreme heat, cold, etc.)
• Delivery refused by recipient
• Incorrect address provided by customer
• Recipient unavailable and safe delivery location not possible
• Changes of mind after order preparation has begun

6. Cancellation Policy

Full Refund:

• Orders cancelled at least 24 hours before scheduled delivery
• Shop cancellations due to product unavailability

No Refund:

• Cancellations made less than 24 hours before delivery
• Cancellations after arrangement preparation has started

7. How to Request a Refund or Replacement

If you experience any issues with your order:

1. Contact Us Immediately: Within 24 hours of delivery
2. Provide Details: Order number, photos of the issue, and description
3. Allow Inspection: We may need to review the arrangement
4. Resolution: We'll arrange replacement or refund as appropriate

8. Refund Processing Time

Once approved, refunds are processed as follows:

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 3-5 business days
• Wallet Payments: 1-3 business days

9. Store Credit Option

As an alternative to refunds, we offer store credit with a 10% bonus that can be used for future purchases. The credit never expires and can be used across all our products and services.

10. Seasonal Factors

Please note that certain flowers have natural seasonal variations:

• Color intensity may vary based on growing conditions
• Bloom size can differ based on maturity and variety
• Stem length may vary within natural ranges

These natural variations are not considered defects and do not qualify for refunds or replacements.

11. Questions?

If you have any questions about our refund and return policy, please don't hesitate to contact us. We're here to ensure your complete satisfaction.